S9asia Privacy Policy — Protecting Your Personal Information
This Privacy Policy explains how s9asia collects, uses, stores, and protects the personal information of users who access our platform. We are committed to handling your privacy responsibly and transparently.
Last Updated: January 2026
Information We Collect
S9asia collects several categories of information to enable the platform to operate securely and deliver a consistent experience for every user in Malaysia. The information collected includes the following categories:
Full name, email address, phone number, date of birth, and identity information you provide during registration or profile updates. This information is used to verify your identity and manage your account.
IP address, device type, operating system, browser type, and login session data. This information is collected automatically for security purposes, fraud detection, and platform performance optimisation.
Records of deposit and withdrawal transactions in MYR via FPX, TNG e-Wallet, or other local payment methods. We do not store full card numbers or banking passwords — only the transaction metadata needed for record-keeping.
Records of in-platform activity including games played, bets placed, session duration, and interactions with platform features. This data is used for service improvements and detection of unusual behaviour.
Why We Collect Your Information
S9asia uses the information collected solely for legitimate purposes that are necessary for platform operations. The primary uses of user information are as follows:
- Account management and identity verification — To ensure every account belongs to a legitimate individual who meets the minimum age requirement of 18 years.
- Financial transaction processing — To accurately and securely verify, process, and record all deposits and withdrawals in MYR.
- Security & fraud prevention — To detect suspicious activity, unauthorised access attempts, and any misuse of the platform.
- Service improvement — To analyse usage patterns and improve platform performance, the user interface, and content relevance for the Malaysian market.
- Service communications — To send important account notifications, terms updates, or security alerts via email or in-platform messaging.
- Legal compliance — To meet reporting and compliance requirements under applicable Malaysian law.
S9asia does not use your information for third-party marketing without your consent.
Cookies & Session Tracking
The s9asia platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you access our platform.
Required for core platform functions such as login, session management, and security. Cannot be disabled.
Collects data on how users interact with the platform to help us improve speed and responsiveness.
Saves user preferences such as interface language and display settings to deliver a more consistent experience.
You can manage cookie settings through your browser. However, disabling essential cookies may prevent you from fully accessing certain features on the s9asia platform.
Data Storage, Security & Information Sharing
All s9asia user data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel only, and all access is logged for audit purposes.
Information is retained for as long as needed for operational purposes or as required under Malaysian law. Once the retention period has lapsed or an account is closed, data will be deleted or anonymised in accordance with our internal procedures.
S9asia does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may only be shared in the following situations:
- Approved payment processors for the purpose of completing MYR transactions.
- Relevant authorities where required by law or court order.
- Technical service providers bound by strict confidentiality agreements.
User Rights, Policy Changes & How to Contact Us
Your Rights as an s9asia User
As a registered user, you have the following rights regarding your personal information:
- Right of Access — You may request a copy of the personal information we hold about you at any time.
- Right to Rectification — You may update or correct inaccurate information via the profile settings in your account or by contacting support.
- Right to Erasure — You may request account closure and deletion of your personal data, subject to any applicable legal retention requirements.
- Right to Object — You may object to the processing of your data for specific purposes beyond the scope of core platform operations.
Changes to the Privacy Policy
S9asia reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform improvements. The latest version will always be available on this page with the date of the most recent update. Continued use of the platform after any changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how s9asia handles your personal data, please contact our support team via live chat within your account or by email at: [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe.
Your Privacy is Our Priority
S9asia takes every aspect of user data protection seriously. If you have questions about how we handle your information, our FAQ page covers the most common concerns. You can also create an account with confidence, knowing your information is protected.